Have a Better Customer Experience With a Virtual Office

In business, presentation is everything. Your customers will be encouraged to deal with you if you give a perception of professionalism. A permanent office solution fills that requirement for many people and can be a gamechanger in starting dialogue with a client or closing a deal. Presenting yourself in the best light possible allows your customers to see you in the best light possible. You need them to have the best image of your organisation in their minds from the beginning. And that begins with your office space – click here to learn more about virtual office spaces.

Boost your Corporate Identity

Elevating your brand in the eyes of your clients and your competitors is critical to the longevity and success of your business. Virtual offices improve the efficiency of your business and therefore, enhance the customer experience. With a virtual office, you will have a physical mailing address and telephone number which can be used in all of your business correspondence. This allows you to easily lift your corporate identity to a new level. Your business can now be located at a prestigious location in the city, without the high costs usually associated with being in that part of town.

Improving the Customer Experience

A virtual office can allow you access to services that otherwise might be out of reach. Office furniture, boardroom facilities and technology such as fax and video conferencing may all be included in the virtual office space. However, even more important to the customer experience, is the possibility of having virtual staff. A receptionist will answer your calls, giving your company a very professional and polished image. This allows your customers to speak with someone right away and for you to get back to them in a timely manner. You will quickly find how much more efficient this is compared with being your own secretary as is the case for so many business owners.

Facilities such as a board room also go along way to increasing the customer experience. They can meet you at a convenient location in the heart of the city without having to travel to and find your home. They can meet you in the right environment for discussing business and get right down to it with no messing around. Your clients will appreciate this level of professionalism as it saves them time in their own busy day.

Telephone and Postal Services

As we mentioned earlier, some virtual offices will come with a receptionist service. This goes much further than to just help you look like a professional. From your customer’s perspective, this means always being able to reach your office, even when you are not available. They will at least have made contact with your office and will know that the issue is being handled. It’s a personal service which means they are not being greeted by a recorded greeting which can be infuriating when you are the customer trying to make an enquiry or resolve an issue.

Keep Your Customers Happy

Customer satisfaction is key to the success of any business, big or small. And the better you take care of your customers, the more they will come back again and again, and furthermore, recommend your services to others. By using a virtual office you can make huge strides in keeping your customers satisfied, ensure they are being treated well and are dealing with real people. You can provide them a professional, well-kept location to come and do business with you, letting them know that you value their custom. A virtual office will give you the opportunity to improve the overall customer experience resulting in your business becoming even more successful.

Tax Deductions You Could Be Missing Out On

If you did your homework before diving straight into your business, you’ll know that you can count your raw material expenses in your tax deductions. However, this is just one facet in the large and complex world of tax law. You may not know it, but many of these laws are subject to different interpretations, and you can deduct almost any cost that contributes directly to the success of your business. Here are a few deductions you didn’t know about before.

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First of all, insurance deductions. The insurance you have on both your car and home can be partially deducted from your business income. However, you’ll only be able to claim these when you actually use your car and home for business purposes. When you’re filing your returns, it’s essential that you document how you use both of these in the context of your business. For example, if you use one room in your home as a designated office, the precise area of that room has to be recorded. If your home office is fifteen percent of the square footage of your entire home, then fifteen percent of your home insurance can be deducted from your taxable income. Tax law experts like Joe Callahan at MCC4Tax are constantly reminding their clients of these deductions, so make sure you’re looking for them the first time around!

From Pixabay

Travel deductions are another valuable deduction which many business owners fail to take advantage of. Even if you take a trip that isn’t 100% for business purposes, the cost of it can still be tax deductible. For example, if you were visiting family and do the odd freelance travel writing job, you can deduct the whole trip so long as you generated some income from the article. Or, if you happened to be in an area and met one of your clients for a meal, you can legitimately deduct your travel costs from the trip. The important thing, just like insurance deductions, is to document how and when you served your business in your travels. It’s also important that the income outweighs the deduction you’re planning to claim.

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Finally, loan interest deductions. For all their brilliant ideas, many inexperienced entrepreneurs don’t know that their loan interest is deductible. If you have some kind of line of credit for your small business, then the interest on this account may also be deductible, depending on the business’s annual income. The interest tied to large student loans may also be deducted if your income qualifies. Even the interest on auto loans can be deductible depending on your circumstances. As you can imagine, the different tax regulations tied to each of these loans can get pretty complex and hard to understand. To ensure you’re saving as much as possible, talk to a professional advisor like Victoria Abramov at Berdon about the loan interest you may be able to deduct. It could save you a small fortune!

There you have just a handful of deductions some business owners aren’t aware of. Do some thorough research, and don’t lose out!


Trouble In The Office Dont Suffer In Silence

Did you know that you’ll spend thirty percent of your life at work? Let that fact sink in for a moment. That means that when you take sleeping and driving into account, you spend more time working than you do almost anything else. It’s a painful and unfortunate truth. This is why you should be careful about the type of career and employment conditions that you accept. Remember, you only live once. You don’t want to spend one-third of your life in a job that you hate under conditions that are unfair. There are plenty of problems that you can face at work that you shouldn’t have to deal with. Let’s look at some of these issues and the steps that you can take to make things right.


Dangerous Situations

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Is your workplace a safe environment? It should be, even if the job itself is dangerous. Your employer has a duty of care to protect you as an employer. They are obligated to keep you safe, free from physical harm. If you are injured while at work, you may be entitled to claim legal compensation. Particularly, if you can prove that the injury was caused by the action or inaction of an employer.

You might have been forced to work in an environment that was not safe. This could be as simple as loose wires left across the floor in an office. If you tripped over these loose wires, your employer is accountable. The wires should have been attached to the wall, tied up or run under the carpet.

There might also be environmental hazards related to your place of work. You may have to work in a noisy environment such as in an engineering room on a ship. The noise here can be so loud that it could damage your hearing, resulting in tinnitus. At that point, you might want to speak to lawyers that specialise on hearing lawsuits. You might ask: What Can Tinnitus Compensation Solicitors Help Me With? Typically, in cases such as this, a lawyer will set out to prove that the proper safety equipment was not provided. Therefore the employee was not adequately protected from hearing loss.

The problem is that injuries such as this can take years to develop. However, you can rest easy knowing that you can make a claim and win up to three years after the injury occurred. Historical cases are far more difficult to win therefore you should make a claim as soon as you start to notice symptoms.

If you do suffer an injury at work, make sure that you see a doctor immediately. Even if you don’t think there’s anything wrong, you can’t be certain. If you have suffered, you will need to provide evidence an injury was caused.

Remember, if you think your office is unsafe, encourage your employer to make changes. You do not need to threaten legal actions. You should just make sure your objections are heard. This will strengthen your position if you do claim after an accident.


Prejudice And Discrimination

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In business, you should not be judged on anything except your ability to work. Employers cannot change their behaviour towards you based on appearance, race, gender or belief. Although, they may judge your performance based on appearance if they believe it to be affecting sales. For instance, they pay to reprimand you for not dressing appropriately for work. However, it’s a very dangerous line, and that’s why employers will no longer discriminate against people with tattoos.

There are certain people who believe they are less likely to be recruited for jobs. People of a certain ethnicity or even women may feel as though they will not be considered as potential candidates. If you are worried about this during the application process, you can give a false name on the application. You can also simply provide your initials. For instance, Claire Fox could simply be shortened to C.A Fox which could be Chris Fox. Many candidates do this if they feel as though they might be unfairly judged.

If you feel as though you are being treated differently at work, you may have a case for discrimination. You may want to alert your manager of your objections. Although, you should be careful about what you view as discrimination. You should come forward if you believe the behaviour is unjustified or unfair.



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Discrimination can occur without you being threatened. If you do feel threatened at work by either emotional or physical behaviour, you might be being bullied. Although, it’s hard to believe bullying does occur in the business world. In fact, there have been numerous highly publicised cases of bullying in the office. For instance, a woman was bullied for being married to a black man in what she referred to as the real wolf of wall street office. Bullying doesn’t have to be threatening; it may just upset you or make you feel uncomfortable. For instance, a passing comment could be seen as bullying.

In Scotland, there have been several cases where jokes about English people in the office have been raised as cases of bullying. Particularly, when the comments have been viewed as offensive in tone or meaning.

If you do find yourself facing a problem with bullying in your work, alert someone higher up. If they fail to act, resign and hire a lawyer. As long as you alerted someone in authority and give time for the situation to be resolved, you do have a legal case. You must not suffer in silence if you are being bullied at work. It can feel as though you’re trapped in a job. Bullying can lead to psychological trauma, and victims may even suffer from depression or suicidal thoughts.


Illegal Activity

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Finally, if your employer asks you to conduct any activity that you believe to be illegal, you don’t have to do it. Contact your lawyer or your trade union and ask them about your rights in the situation. Remember an illegal activity may not be a criminal act as such. Forcing you to work overtime without pay is technically illegal, and you should not be put in this situation.